10 Common Help Desk Problems & Solutions MSP Deal Everyday

 

Why Most Large Scale Companies are Suffering with Most Common Internal Help Desk Problems

Each profession has some challenges. However, the problem with most IT help desks is that they let many issues pile up to the extent that sorting them out becomes difficult. In this piece, you will get to learn about some common help desk problems and solutions.

10 Common Help Desk Problems

1 Printer Problems

Normally, switching off a machine and then turning it back on solves most of the IT related problems. Sadly, some issues cannot be solved by restarting your device. The most common problem facing companies is adding printers to the network. The odd naming conventions make it difficult to figure out if a printer is in the network, or if it is working. The first step to solving such a problem is giving your printers descriptive and straightforward names for easier identification. Experts from MSP also advice people to use scripts so that the process of adding printers becomes automatic.

2 Computers are Running too Slowly

Is your computer taking too long to execute instructions? If that is the case, the solution is quite simple. Confirm if you are running many programs at once and ensure that you close some of them. Additionally, your computer might be carrying out scans and updates on the background without your knowledge. As a result, your computer becomes slow. If you have an excellent IT support team, they should carry out the scans and updates for you after working hours.

Your PC might also be slow because of viruses and malware. Therefore, ensure that you disconnect your PC from the network and let the IT help desk sort it out for you.

3 Lack of Dedicated IT help Desk Staff

When learning some of the most common IT help desk problems and solutions, you may discover that failure to employ people that are dedicated and experienced may lead to problems. When it comes to the IT industry, your employees not only need to be motivated, but also need to understand their job correctly. Some help desk staff that lack experience end up misleading people who have IT-related issues. A professional should always be in a position to answer all questions asked efficiently.

4 Slow Internet

People that connect to the internet wirelessly have to find the right spot to receive proper signals. The signal is not always reliable in all the corners of a building. Therefore, ensure that you are close enough to the router to get a great internet connection.

Many people do not know that opening many windows while browsing the internet slows down everything. Additionally, users might have picked up malware while browsing. As the IT help desk, it is your responsibility to educate people on the websites to avoid and not to overload the browsers so that the internet speed is not compromised.

5 The Computer is Shutting Down for no Reason

Sometimes, dust tends to pile up on the cooling fans of a computer. People do not understand that when the cooling fans are blocked, the PC overheats. The moment a computer overheats, it shuts down. Therefore, the role of the IT help desk is to ensure that all machines are free from dust to avoid a situation whereby a PC shuts down while someone is working with it.

6 The Computer does not Recognize the USB Device

The first thing is to try using a different USB port. Additionally, the user may opt to try using a different USB device on the computer to determine whether the problem is your USB device or the PC ports. In case you have tried all alternatives, and nothing is working, the next step should be consulting your IT help desk for in-depth troubleshooting.

7 Restoring Files

When a user loses some important information, he or she tends to panic. The role of the help desk is to give the user the available options to recover the data. Some people think that once files go to the Recycle Bin, they are gone forever. However, if the files are not in the Bin, the next option is to advise the user not to use the drive until the data is restored.

8 A User Cannot Log In

A user being unable to login to the company system is a common problem. The user might have left the Caps Lock button on; therefore, his or her password does not match. However, some users are kicked out of the system due to inactivity. You may notice that some employees in an organization are always busy on social media instead of working. Such people are knocked out of the system and need to explain their case to the employers.

9 Blue Screen of Death

Most users do not take time to read what is written on the blue screen of death. Your IT help desk should have a section designated for dealing with the blue screen of death issues. As a result, so much time can be saved, and employees can be productive.

10The Wireless Network is Kicking People Out

When a router is overloaded, it tends to keep some users out. However, you need to advise the user to ensure that the wireless router is well-connected. Guide the users on how to connect to a router or modem.

What Is A Security Risk Assessment?

 A security risk assessment should be part of your standard cybersecurity practice. An assessment will detect all of the potential risks that threaten your business, outline how to protect your company, and the implementation to keep your business secure.

A security risk assessment will measure how secure your company currently is, look for compliances, and standard industry frameworks.

Read More; network security assessment

What Is The Purpose of A Security Assessment 

The reason for a network security assessment is to highlight:

Internal and external vulnerabilities

Understand the implications and the potential harm that can happen

Determine the true risk

Highlight the threats to your business, including individuals, assets, operations

What Are The Different Security Assessment Types?

There are a number of different security assessments that you are likely to come across. 

Risk Assessment: A risk assessment will highlight potential risks and what you could lose. 

Pen Testing: A pen test, penetration testing, is a simulation of how an attacker would approach your current security. It will test your security measures. 

Compliance Assessment: This will measure how compliant you are with things like GDPR, HIPAA, and PCI. 

Vulnerability Assessment: A vulnerability assessment will identify all of your vulnerabilities and the solutions possible. 

What Are The Benefits of a Security Risk Assessment?

You should want to protect your internet-connected systems and the data that your company holds. This is what cybersecurity is all about – protection. A risk assessment will highlight areas that you are vulnerable and where you can have a higher level of protection. The benefits of a security risk assessment mean that you will not have to worry about your company is at risk. 

Vulnerabilities

A risk assessment will give you exact information about the threats and risks for your company. Not only from external sources but internal too. Giving you the data to make the right decisions going forward. Understanding any issues with your security policies and the ability to increase your security and lower your vulnerabilities. 

Educations

Presenting your employees with informati

What Is A Network Security Assessment and its Benefits

In recent years there has been a rise in hacking and cyber attacks on all sizes of business. It is essential that you protect your business details and the details of your clients. Not only are their fines and a loss of reputation attached. But there are long-lasting ramifications to your ability to function after attacks. Information and your hard work can be gone in the blink of an eye. So what is a network security assessment, and how can it benefit your business? network security assessment What Is A Security Risk Assessment? A security risk assessment should be part of your standard cybersecurity practice. An assessment will detect all of the potential risks that threaten your business, outline how to protect your company, and the implementation to keep your business secure. A security risk assessment will measure how secure your company currently is, look for compliances, and standard industry frameworks. What Is The Purpose of A Security Assessment The reason for a network security assessment is to highlight: Internal and external vulnerabilities Understand the implications and the potential harm that can happen Determine the true risk Highlight the threats to your business, including individuals, assets, operations What Are The Different Security Assessment Types? There are a number of different security assessments that you are likely to come across. Risk Assessment: A risk assessment will highlight potential risks and what you could lose. Pen Testing: A pen test, penetration testing, is a simulation of how an attacker would approach your current security. It will test your security measures. Compliance Assessment: This will measure how compliant you are with things like GDPR, HIPAA, and PCI. Vulnerability Assessment: A vulnerability assessment will identify all of your vulnerabilities and the solutions possible. What Are The Benefits of a Security Risk Assessment? You should want to protect your internet-connected systems and the data that your company holds. This is what cybersecurity is all about – protection. A risk assessment will highlight areas that you are vulnerable and where you can have a higher level of protection. The benefits of a security risk assessment mean that you will not have to worry about your company is at risk. Vulnerabilities A risk assessment will give you exact information about the threats and risks for your company. Not only from external sources but internal too. Giving you the data to make the right decisions going forward. Understanding any issues with your security policies and the ability to increase your security and lower your vulnerabilities. Educations Presenting your employees with information that can help them within the work environment to follow all of the correct procedures. Giving your employees the tools to work together to foster an office culture of protecting the information, software, and hardware within the company. Compliance The risk of being non-compliant isn’t just a cash fine. Suffering an information breach, or a hacking means that every employee, client, and supplier information is at risk. If you store personal information, medical records, financial details, and more – identity theft is a real possibility. A network security assessment will ensure that you compliant and meet all of the industry standards for your field. Avoiding costly fines, breaches, and loss of reputation is simple when you have a network security assessment. Asset Discovery Assets aren’t as simple as they once were. It is a mix of digital computing platforms, including web applications, clouds, mobile devices, and other hardware. A network security assessment will identify all of your assets and ensure that you have a live view of everything. Productivity and Motivation When your employees understand more about the data that they handle and the actual ramifications without proper protection, they are motivated to adhere to all the protocols. Keeping the company data safe is the duty of all employees. Productivity rises because the staff can do their job without worrying about things like compliance or security. The new infrastructure ensures that their data is safe, and so it is that of the clients. Document Security In previous years documents would be stored in a filing cabinet. Now nearly all of the documents are kept digitally. Agreements, bank records, financial accounts and insurances. Depending on your business, a range of information about your customers and clients may also be stored. A risk assessment will tell you exactly how safe these are and how you can make it safer. A security risk assessment will set your business on the path to better management of the information that your business holds. Ensuring that your business is compliant and managing all of the cybersecurity risks with care.